Proactive Support for International Students
Annie welcomes your international applicants on WhatsApp, provides instant answers to everyday questions, and routes the personal guidance to your team.
Annie
Try Annie
Results you can expect
Time back for your team
Routine questions about fees, deadlines, housing and visas get answered instantly, so staff spend their time on the cases that need judgement.
Applicants who finish
Fast, friendly answers help people complete their applications instead of leaving them half done. In Tallinn, this helped keep programmes open.
A better first impression
Students feel looked after from the first message, in a channel they already use. At Metropolia, 87% said they would miss Annie.
Securing enrolments and cutting staff workload at Tallinn University
- +45%
- Application conversion rate
- 91%
- Inquiries resolved without staff
- 84.5%
- Applicants reached directly on WhatsApp
- 10 → 2
- Daily admissions emails per person
Scaling pre-arrival guidance for international students at Metropolia
- 90%
- Pre-arrival questions automated
- 87%
- Students rated Annie as essential
- 51%
- Instant engagement rate on WhatsApp
- 90+
- Countries of origin supported
We wanted Annie to guide students to the right info, not replace human connection – and that’s exactly what happened.
How Annie works, in short
On WhatsApp, where your applicants already are. No app to download, no new login.
Annie reaches out first
Welcome messages, deadline reminders and pre-arrival nudges go out proactively on WhatsApp. Students don't have to know what to ask.
Answers from your knowledge
Annie is built on information your own team provides and tested with simulated conversations before launch. The tone is a friendly peer, not a form letter.
People take over when it matters
Anything personal or complex is passed to your staff. Annie handles the volume, you keep the human contact.
FAQ
Does Annie use our own material or a generic AI?
Annie answers from the information your own team provides. You can also choose to use a non-AI version of Annie. With guided paths, students pick from set options and no language model is used. Either way, students always reach a person when they need help.
How much time does it take from our team?
About one month from kick-off to launch. Getting your first bot live takes 4–8 hours of workshops and preparation per person.
Which channels does Annie work in?
Annie works on WhatsApp and SMS, and can usually be connected to your institution’s existing student information systems
Curious what this would look like for your office?
You can call, send an email, or book a time directly in Miska’s calendar. Alternatively, use the contact form below for general inquiries. We speak Finnish, Swedish, English, Dutch, Spanish and Catalan!
