AI-Powered Student Support in Action
How is Metropolia University of Applied Sciences using Annie to transform student wellbeing and guidance?
The Challenge
Supporting Thousands with Limited Resources
As higher education institutions grapple with rising student stress and stretched staff resources, the demand for smarter support systems is growing rapidly.
At Finland’s largest university of applied sciences, Metropolia (with over 17,000 students), the need to reach struggling students earlier, and more personally, was clear. Research showed that:
- Only 20% of students felt they received adequate guidance.
- Over 60% of students reported unmet mental health needs.
- Support staff had limited time to provide individual help.
Enter Annie, a text-message-based support bot designed to proactively identify student concerns and connect them with the right resources before small issues become major barriers.
The Challenge
Supporting Thousands with Limited Resources
As higher education institutions grapple with rising student stress and stretched staff resources, the demand for smarter support systems is growing rapidly.
At Finland’s largest university of applied sciences, Metropolia (with over 17,000 students), the need to reach struggling students earlier, and more personally, was clear. Research showed that:
- Only 20% of students felt they received adequate guidance.
- Over 60% of students reported unmet mental health needs.
- Support staff had limited time to provide individual help.
Enter Annie, a text-message-based support bot designed to proactively identify student concerns and connect them with the right resources before small issues become major barriers.
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