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Improving Well-being at the University of Vaasa

The University of Vaasa is a responsible, business-oriented institution with a strong foundation in business administration, engineering, management, and communication sciences. With over 5,000 students and approximately 500 staff members, the university fosters a close-knit community, ensuring that no one is left behind.



During the COVID-19 pandemic, the University of Vaasa has been focused on addressing students’ concerns regarding peer relationships, well-being, and academic progress. Students who began their studies during this time face a higher risk of social isolation and decreased engagement. The university sought to find ways to improve student well-being while considering the available resources for support and guidance services.

“Annie encourages students to reflect on their own thoughts and, in particular, to consider issues that are difficult to identify independently.”
Student, University of Vaasa


The University of Vaasa employs the Annie support bot to assist students in improving their learning capacity, well-being, and overall health. Depending on individual needs, students can be directed to suitable materials, personal tutors, educational psychologists, or student health services.

“I conveyed my message quickly and received a prompt response. It was easy to connect with just a couple of button clicks, without any logins or other complications.”
Student, University of Vaasa


Annie proved to be a convenient method for effectively reaching a large number of students. 85% of students responded to the support bot’s messages, and 22% indicated they needed assistance. Among those who required support, 26% preferred contact from staff members, while 74% wanted to initiate contact themselves.

“The information provided by Annie assists us in developing our services to better address students’ needs.”
Amanuensis, University of Vaasa

The information provided by Annie assists us in developing our services to better address students' needs.

Amanuensis, University of Vaasa